New online resource to help residents get the help they need

Wirral Council and partners have launched a new online resource to help match residents needs with local sources of support during the ongoing COVID-19 (Coronavirus) situation.

The Wirral Infobank asks residents what help they need, it has an easy-to-use search facility, which shows what help is available near to where they live, simply by inserting their home postcode.

The new platform will also:

  • help people individuals to register to volunteer with local groups and the NHS
  • allow community, voluntary and faith groups to tell us how they might be able to help
  • register offers of help from local businesses, match their expertise and resources with local need
  • signpost to the most up-to-date national health information

The InfoBank is part of a package of wider preparations being put in place by the Council and partners to focus resources on the most critical services, while ensuring that residents get the information they need.

It joins the Wirral Coronavirus helpline,  launched last Friday (20 March), as a lifeline for residents. The helpline will specifically enable residents who aren’t ‘online’ to access information from the Council and some of its partner organisations.

The helpline has already taken more than 350 calls and is providing a valuable service, particularly for many of Wirral’s isolated and/or vulnerable residents.

Cllr Pat Hackett, Wirral Council's leader said: “The current situation has brought local organisations together like never before.

“Dozens of charities, community groups and faith groups have told us they want to help local people. This new online facility will play a central role in linking those offers with those looking for assistance.

“It’s a great example of how so many in Wirral are working together to get through these unprecedented times.”

Visit to find out what help is available for you, or to offer support from you or your organisation.


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