MovingSoon apprentice, Anna Croft has celebrated a six month milestone with the business in March. The period has been a steep learning curve for Anna in her first business administration role, but she has taken it in her stride.
Anna said: “Learning how to liaise and communicate with clients has given me confidence to progress in sales and sales support which I did not have prior to starting this apprenticeship. I believe that this has therefore strengthened my skills and employability. This has been challenging but I am glad that I am able to be challenged in my work as it enables me to grow”.
As an SME, for MovingSoon Founder Paul Malone, it was a big decision to bring in a full time employee, but he wanted to ensure the role went to someone passionate about succeeding but he also wanted to provide an opportunity for someone who wanted to break into business and social housing. Offering an apprenticeship was the best cause of action. He commented: “Having an apprentice has allowed us to focus on key parts of the business, such as prospecting, research and sales. Anna has added a lot to the business with an ability to turn around the much needed administration but she has also been a great benefit, providing much needed fresh eyes and offering suggestions and feedback crucial to the operating of the business.
“If you are considering an apprenticeship, it is important to find the right training provider, and as such MovingSoon partnered with Progress to Excellence who have offered on-site support and been helpful with the whole process from recruitment to training.”
MovingSoon is also staying ahead of the tech game by launching a new Chatbot service on its site. A clever initiative by the companies lead developer, MovingSoon are one of the first property websites to offer the tool, which was added to the site in March. A Chatbot is an automated programme that replies to messages from real customers. Operated via Facebook Messenger, it is a great way for users to get a quick response, in or out of business hours and means that site users are able to navigate the site better.
Since the launch of the tool, MovingSoon have already seen an increase in the number of visitors to the site. Paul Malone said: “We saw a lot of similar enquiries coming to the inbox daily and it was obvious that we could improve the user experience. The implementation of the Chatbots has certainly done that and it is great to see that the tool is also increasing lead generation too.”
If you want to try the tool for yourself, you can visit the MovingSoon website and simply start a conversation.